Terms of Service

Last updated: May 18, 2026

1. Who We Are

Pipora is operated by Point Eight AI Pte. Ltd. (“Point Eight”, “we”, “us”, or “our”), a company incorporated in the Republic of Singapore. Our registered address is 68 Circular Road, #02-01, Singapore 049422. You can reach us at legal@pointeight.ai.

2. Agreement to Terms

By accessing or using the Pipora website at pipora.pointeight.ai and any associated services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use the Services.

These Terms constitute a legally binding agreement between you and Point Eight. We may update these Terms from time to time. If we make material changes, we will provide notice through the Services or by other means. Your continued use of the Services after such notice constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

3. Eligibility

You must be at least 18 years old to create a Pipora persona. To chat with someone else’s Pipora persona, you must be at least 13 years old. If you are between 13 and 18 years old (or the age of majority in your jurisdiction), you may only chat with the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf. We reserve the right to require proof of age at any time and to suspend accounts that do not meet these requirements.

4. Account Registration and Security

Pipora signs you in using the shared Point Eight web account system, which supports Google Sign-In, Apple Sign-In, and email one-time-passcode sign-in. Your Pipora account is the same account you would use for any other Point Eight web product (including V-Box on the web), and signing out of one signs you out of all of them on the same browser. You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your sign-in credentials and the email or third-party account you use to sign in
• Not share your account with others or allow unauthorized access
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activity that occurs under your account, including activity by any AI personas you create

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.

5. Description of Services

Pipora is a web platform that lets users create lightweight AI conversational personas (each, a “Pipora”) and share them with other users through links. The Services include:

• Persona creation: An account holder (“Owner”) can create one or more Piporas, each with a display name, preset avatar, short biography, optional memories or knowledge inputs, visibility settings (public, unlisted link, or private), and an optional monthly price.
• Shared chat links: Each Pipora is reachable at a unique URL on pipora.pointeight.ai. Signed-in users (“Visitors”) can open the link and chat with the Pipora.
• AI chat: The Pipora’s replies are generated by large language models operated by Point Eight or our model providers, prompted by the bio, memories, and skill slots configured by the Owner together with the recent conversation history.
• Owner-visible conversations: By default the Owner cannot read Visitors’ chat threads. A Visitor may opt in per conversation to share the thread with the Owner; once opted in, the Owner may read the messages and post manual replies. Manual replies are clearly labelled as being from the Owner rather than the AI.
• Subscriptions and passes: Visitors receive a small allowance of free trial tokens. After the trial allowance is used, continued chat requires either a Pipora platform subscription (which covers free-priced Piporas) or, for Piporas with a per-persona price, a paid pass for that specific Pipora.
• Creator earnings ledger: When a Visitor pays for a Pipora, we record an internal ledger entry for the Owner’s share of that payment. Initial payouts are ledger-only; see Section 11.

We may modify, suspend, or discontinue any part of the Services at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Services.

6. Roles: Owner and Visitor

Different parts of these Terms apply to you depending on how you are using the Services at any given moment.

• You are an Owner when you create or operate a Pipora. The bio, memories, knowledge, and avatar selection that you configure for a Pipora are your “Persona Content”.
• You are a Visitor when you chat with someone else’s Pipora. Your prompts, messages, and any opt-in to share your conversation with the Owner are your “Visitor Content”.
• You can be both at different times, on the same account.

Persona Content and Visitor Content are each “User Content” for purposes of these Terms.

7. User Content

7.1 Your Content

You retain ownership of your User Content. By providing User Content to the Services, you grant Point Eight a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to host, store, reproduce, modify (for example, by truncating or summarising for AI prompts), transmit, display, and use that User Content solely as necessary to operate, secure, improve, and promote the Services.

This license continues until you delete your User Content or your account, except that copies of your User Content may persist in backups for a reasonable period and any Visitor Content that has been shared with an Owner may persist in that Owner’s view of the conversation.

7.2 Persona Content responsibility

As an Owner you represent and warrant that:

• You own or have the necessary rights to all Persona Content you upload, including any photos, names, or biographical material
• Your Persona Content does not infringe any third party’s intellectual property, privacy, publicity, or other rights
• Where the persona is presented as a particular real person, you are that person, or you have obtained that person’s clear, informed consent in writing to operate an AI persona in their likeness
• You will not configure the persona to claim that it is a real person other than yourself, to claim that it is human (when asked sincerely whether it is human, the persona must say it is not), or to impersonate a specific real public figure or private individual without consent
• Your Persona Content complies with these Terms, our Acceptable Use Policy, and all applicable laws

7.3 Visitor Content responsibility

As a Visitor you represent and warrant that your messages and any opt-in to share conversations with an Owner are your own, are lawful, and do not infringe any third party’s rights. You acknowledge that any conversation you opt in to share will be readable by the Owner indefinitely, including after you sign out, and that the Owner may reply manually as themselves.

7.4 Content moderation

We reserve the right, but have no obligation, to monitor, review, and remove User Content at our sole discretion. We use a combination of automated systems (including AI-based content safety models) and human review. Content that violates these Terms or our Acceptable Use Policy may be removed without notice, and we may suspend or terminate the responsible account.

We comply with applicable content safety regulations, including the Singapore Online Safety (Miscellaneous Amendments) Act 2022, and will respond to valid directions from the Infocomm Media Development Authority (IMDA) or other competent authorities. You must not use the Services to spread false statements of fact in violation of the Protection from Online Falsehoods and Manipulation Act (POFMA) or any equivalent legislation in your jurisdiction.

8. AI-Powered Features

8.1 How AI features work

When a Visitor sends a message, the Services build a compact prompt from the Pipora’s display name, biography, configured skill slots, and the recent conversation history, and send that prompt to a third-party large language model provider to generate a reply. The reply is then displayed to the Visitor as if spoken in the persona’s voice. These AI features:

• Process Visitor messages and the Pipora’s configured Persona Content to produce a response
• Generate text that is created by AI, not by humans
• May produce responses that are inaccurate, incomplete, biased, or inappropriate despite our safety measures
• Are provided for entertainment, personal expression, and casual conversation only

Piporas are not real people. A Pipora is an AI text-generation surface configured by an Owner. The Pipora’s tone, memories, and apparent personality are computationally simulated. Even when a Pipora is operated by the actual person it depicts, AI-generated replies do not represent that person’s real thoughts, current opinions, or considered statements at the time of reply. A Pipora must not be relied on for medical, psychological, therapeutic, emotional-support, crisis-intervention, financial, legal, or any other form of professional advice. If you are experiencing a mental-health crisis, please contact a qualified professional or emergency services in your jurisdiction.

Piporas may fabricate information. A Pipora may generate replies that reference events, facts, or memories that never occurred. Such outputs are artifacts of AI processing and should not be treated as factual records or relied upon for any decision, including any decision about the real person the Pipora may resemble.

Chats are not confidential by default. Visitor messages and Pipora replies are processed by our third-party model providers, stored on our servers, and — if the Visitor opts in to owner visibility for the conversation — readable by the Owner. Do not share sensitive personal information, financial details, passwords, government-identification numbers, or confidential information in Pipora chats. See our Privacy Policy for details.

8.2 AI-generated content

Content generated by Piporas (each AI reply) is provided “as is”. You acknowledge that:

• No professional advice: AI-generated content does not constitute medical, legal, financial, psychological, or any other form of professional advice. Do not rely on it for important decisions.
• No guarantee of accuracy: AI may generate content that is factually incorrect, misleading, or nonsensical. We do not warrant the accuracy, completeness, or reliability of AI-generated content.
• Ownership: As between you and Point Eight, and to the extent permitted by applicable law, the Visitor whose prompt produced an AI reply owns that reply, subject to these Terms and any applicable third-party rights. The Owner’s Persona Content (the configured bio, memories, and skill slots) remains the Owner’s. Point Eight retains all rights in the underlying AI models, prompting systems, and Services.
• Similarity of outputs: AI features may generate similar or identical content for different users. Ownership of an AI-generated reply does not grant any party exclusive rights to that content.

Your responsibility for AI-generated content. You are solely responsible for your use, distribution, and reliance on AI-generated content. Point Eight does not adopt, endorse, or assume responsibility for AI-generated outputs as its own speech. Point Eight acts as a technology provider and intermediary, not as the author or publisher of AI-generated content.

8.3 AI training and improvement

We may use de-identified and aggregated data derived from interactions with the Services to improve our prompting systems, safety models, and Services. We will not use the textual content of private Pipora conversations to train AI models accessible to other users without your explicit opt-in consent. Owner-visible conversations remain visible only to that Owner. Where required by law, we will honour your AI-related data preferences expressed through account settings.

8.4 AI safety

We implement safety measures to deter Piporas from generating harmful, illegal, or sexually explicit content involving real or fictional minors. No safety system is perfect. If you encounter problematic AI-generated content, please report it through the Services or contact us at safety@pointeight.ai.

9. Prohibited Conduct

You agree not to:

• Use the Services for any illegal purpose or in violation of any applicable laws
• Create or operate a Pipora that depicts a real person other than yourself, without that person’s clear, informed, and revocable consent
• Create or operate a Pipora that depicts a minor, or that sexualises any real or fictional minor
• Configure a Pipora to deny that it is an AI when sincerely asked, or to claim to be a specific real human being it is not
• Use the Services to harass, defame, threaten, or impersonate any person
• Use the Services to commit or facilitate fraud, including romance fraud, financial fraud, or identity fraud
• Post or transmit content that infringes any third party’s intellectual property, privacy, publicity, or other rights
• Attempt to gain unauthorized access to other users’ accounts, our systems, or our networks
• Use automated means (bots, scrapers, crawlers) to access the Services without our express written permission
• Interfere with, disrupt, or place an undue burden on the Services or their infrastructure
• Distribute spam, chain letters, or pyramid schemes
• Distribute malware, viruses, or other harmful code
• Attempt to reverse engineer, decompile, or disassemble any part of the Services, or extract or reproduce the underlying AI models, prompting systems, or training data
• Circumvent, disable, or interfere with any security or access-control features of the Services, including any free-token allowance, rate limits, or visibility settings
• Use the Services to develop competing AI models or services without our prior written permission
• Use the Services to spread false statements of fact in violation of the Protection from Online Falsehoods and Manipulation Act (POFMA) or any equivalent legislation in your jurisdiction

See our Acceptable Use Policy for the full list of prohibited content and conduct, including illustrative examples.

10. Subscriptions, Passes, and Payments

10.1 What costs money

The Services offer two paid surfaces today:

• Platform subscription: A recurring monthly or annual subscription that unlocks unrestricted chat on every free-priced Pipora once your free-token allowance is exhausted. Higher tiers exist for users who wish to support creators at a larger scale and do not unlock additional features beyond unrestricted chat.
• Per-Pipora pass: Some Piporas are configured with a monthly price. A paid pass to that specific Pipora is required to continue chatting once your free-token allowance is exhausted. A platform subscription does not cover paid Piporas.

The free-token allowance is granted once per account and is a courtesy, not an entitlement. We may change or end the free trial at any time without notice.

10.2 Billing

All payments on Pipora are processed by Stripe, Inc. (“Stripe”) on Point Eight’s behalf. Point Eight is the merchant of record. Stripe’s own terms and privacy notice apply to the transaction; we receive limited billing metadata from Stripe and do not store full payment-card details on our own servers.

10.3 Auto-renewal and cancellation

Subscriptions and passes automatically renew at the end of each billing period unless you cancel before the renewal date. You can manage or cancel anytime by signing in at pipora.pointeight.ai and opening the Stripe customer portal from the account settings page, or by contacting support@pointeight.ai.

10.4 Refunds

First-time platform subscriptions are eligible for a full refund within 14 days of the initial purchase, provided you have used less than a de-minimis amount of chat capacity (we will tell you the threshold on request). Subsequent renewals are non-refundable. Per-Pipora passes are non-refundable once any AI reply has been generated using that pass. Promotional pricing and redemption codes are non-refundable. To request a refund, email support@pointeight.ai from the email address on your account with the date of the charge; we respond within 5 business days.

If you believe you have been charged in error and the Stripe billing flow does not resolve the issue, contact support@pointeight.ai and we will help.

11. Creator Earnings and Payouts

If you operate a paid Pipora, Point Eight records each settled Visitor payment in an internal ledger and attributes a share to you (the “Creator Share”).

• The default Creator Share is eighty percent (80%) of the net amount received by Point Eight from Stripe for the corresponding charge, after deducting Stripe’s payment-processing fees and any applicable taxes, refunds, or chargebacks. Point Eight retains the remaining twenty percent (20%) as the platform fee. We may change this default share for future periods on prior notice via the Services or email.
• Creator earnings are ledger-only in the current version of the Services. Point Eight does not currently process automated payouts to creators. Once we enable creator payouts, we will publish payout terms (minimum thresholds, schedule, supported regions, and required tax and identity verification) and these will become an integral part of these Terms.
• Creator earnings are not a guaranteed amount. They depend on Visitor demand, refunds, chargebacks, and fraud reversals, and may fluctuate or be retracted after the fact.
• Point Eight reserves the right to withhold or reverse Creator earnings attributable to fraud, prohibited conduct, breach of these Terms, or charges subsequently refunded or charged back.
• You are solely responsible for any tax obligations (including income tax and any indirect or sales tax) arising from your Creator earnings in your jurisdiction.

12. Intellectual Property

12.1 Our intellectual property

The Services, including but not limited to the Pipora website’s design, user interface, source code, AI models we develop, prompting systems, ledger and entitlement logic, documentation, trademarks, logos, and all associated intellectual property, are owned by or licensed to Point Eight AI Pte. Ltd. and are protected by copyright, trademark, patent, trade-secret, and other intellectual-property laws of Singapore, the United States, and other jurisdictions.

12.2 Trademarks

“Point Eight”, “Pipora”, and the Point Eight and Pipora logos are trademarks of Point Eight AI Pte. Ltd. You may not use these marks without our prior written permission.

12.3 Restrictions

Except as expressly permitted by these Terms, you may not:

• Copy, modify, or create derivative works of the Services or any part thereof
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or algorithms of the Services
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices
• License, sublicense, sell, transfer, or distribute the Services or any part thereof

13. Copyright Infringement

We respect the intellectual-property rights of others. If you believe that content on the Services infringes your copyright, please send a notice to our designated copyright agent at:

Point Eight AI Pte. Ltd.
Attn: Copyright Agent
Email: legal@pointeight.ai

Your notice must include:

1. Identification of the copyrighted work you claim has been infringed
2. Identification of the material that you claim is infringing and its location on the Services (e.g. the Pipora URL)
3. Your contact information (name, address, telephone number, email)
4. A statement that you have a good-faith belief that the use is not authorized by the copyright owner
5. A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf
6. Your physical or electronic signature

We will respond to valid copyright notices in accordance with applicable law, including the U.S. Digital Millennium Copyright Act (DMCA) and the Singapore Copyright Act 2021. We may also act on credible reports of right-of-publicity, privacy, or impersonation violations — see Section 7.2 and the Acceptable Use Policy.

14. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, store, and share your information. By using the Services, you consent to the practices described in the Privacy Policy.

For users in Singapore, our data practices comply with the Personal Data Protection Act 2012 (PDPA). For users in the European Economic Area, United Kingdom, or Switzerland, we process personal data in accordance with the General Data Protection Regulation (GDPR). For users in Japan, we comply with the Act on the Protection of Personal Information (APPI).

15. Third-Party Services

The Services integrate with third-party providers, including:

• Apple Sign-In, Google Sign-In, and email one-time-passcode through the shared Point Eight web account system, for authentication
• Stripe for processing all payments
• Cloudflare for content delivery, edge compute, and abuse prevention
• Third-party AI model providers (currently including, but not limited to, those reached through OpenRouter) for generating AI replies

Your use of third-party services is subject to their respective terms and privacy policies. Point Eight is not responsible for the content, privacy practices, or availability of third-party services.

16. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Point Eight AI Pte. Ltd., its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

• Your use of the Services
• Your Persona Content or Visitor Content, including any AI replies generated from your Persona Content
• Your violation of these Terms
• Your violation of any third party’s rights, including right-of-publicity, privacy, defamation, or intellectual-property claims arising from an unauthorized real-person depiction
• Your violation of any applicable law or regulation

17. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, Point Eight does not warrant that:

• The Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components
• AI-generated content will be accurate, complete, reliable, or suitable for any particular purpose
• The results obtained from using the Services will meet your expectations, generate any particular level of revenue, or attract any particular audience
• Any defects in the Services will be corrected

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions apply to the maximum extent permitted by law.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POINT EIGHT AI PTE. LTD., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, ANY AI-GENERATED CONTENT, OR ANY CONDUCT OF ANY OTHER USER (INCLUDING ANY OWNER OR VISITOR).

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, POINT EIGHT’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO POINT EIGHT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED SINGAPORE DOLLARS (SGD 100).

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

19. Dispute Resolution and Governing Law

19.1 Governing law

These Terms and any disputes arising from or relating to them or the Services shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict-of-law provisions.

19.2 Dispute resolution

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be resolved through good-faith negotiations between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, it shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the SIAC Rules for the time being in force. The seat of arbitration shall be Singapore. The language of arbitration shall be English. The arbitration tribunal shall consist of one (1) arbitrator.

19.3 Class-action waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE-RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST POINT EIGHT.

19.4 Exceptions

Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction for matters relating to intellectual-property rights, data security, or unauthorized access to the Services.

20. Termination

20.1 Termination by you

You may delete your account at any time through the account settings page. Upon account deletion, we will delete your personal data in accordance with our Privacy Policy. Your Piporas will become unreachable and any active Visitor passes attributable to your Piporas will be cancelled. Ledger entries already attributed to you remain settled.

20.2 Termination by us

We may suspend or terminate your account at any time, with or without cause, with or without notice, including if we reasonably believe that you have violated these Terms. Upon termination:

• Your right to use the Services ceases immediately
• We may delete your account data in accordance with our Privacy Policy
• Active Visitor subscriptions and per-Pipora passes are governed by Section 10.4
• Provisions of these Terms that by their nature should survive termination will continue to apply (including Sections 7.1, 11, 12, 16, 17, 18, 19, and 21)

21. General Provisions

21.1 Entire agreement

These Terms, together with the Privacy Policy, the Acceptable Use Policy, and any other policies referenced herein, constitute the entire agreement between you and Point Eight regarding the Services and supersede all prior agreements and understandings.

21.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

21.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

21.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

21.5 Force majeure

Point Eight shall not be liable for any delay or failure to perform its obligations under these Terms due to events beyond our reasonable control, including natural disasters, pandemics, war, terrorism, government actions, or failures of third-party infrastructure.

21.6 Language

These Terms are available in multiple languages for your convenience. In the event of any conflict or inconsistency between the English version and any translated version, the English version shall prevail.

21.7 No third-party beneficiaries

These Terms do not confer any third-party beneficiary rights. No person or entity who is not a party to these Terms shall have any right to enforce any provision hereof.

21.8 Electronic communications

By using the Services, you consent to receiving communications from us electronically, including via email and in-product messages. You agree that all notices and communications provided electronically satisfy any legal requirement that such communications be in writing.

21.9 Export controls and sanctions

You represent and warrant that you are not located in, or a national or resident of, any country subject to applicable trade sanctions or export controls that would prohibit your use of the Services. You will comply with all applicable export-control and sanctions laws and regulations.

21.10 Limitation-of-liability exceptions

Nothing in these Terms limits liability for fraud, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited by applicable law.

22. Contact Us

If you have questions about these Terms, please contact us:

Point Eight AI Pte. Ltd.
Email: legal@pointeight.ai
General inquiries: contact@pointeight.ai
Website: pointeight.ai